Remember the agreed detail
Open the message behind a decision to check who agreed it and when. A later exchange may have changed the plan.
Pick up the work.
Keep the relationship.
Bring client conversations, agreed details and stakeholder preferences together before your next meeting.
The last conversation
is the starting point.
Find the scope detail, stakeholder preference or change you discussed previously. Return to the exchange and check the original wording before using it in the next conversation.
Joel Chia
A friendship that travelled with you.
The important parts, still in reach.
- 2011The library table. The same early mornings.
- 2019A move abroad. A conversation that continued.
- 2026South Park, San Francisco. Coffee when you’re in town.
Keep people distinct
Give each stakeholder the right history, even across accounts and channels.
Prepare without rebuilding
Use Preparation to review the relevant history and carry the next follow-up forward.