Before the next call
Use Preparation to review the previous exchange, an open question and any changed details.
You build the thing.
Remember who helped.
Keep conversations with customers, collaborators, advisers and early testers together, so you can return to what each person said.
The right person
for this next step.
Find who offered feedback, what you promised after a call or which introduction needs a follow-up. Recover the offer with its original message before contacting the person.
Ask KluroWho offered to introduce me to Hannah?
KluroEmily offered to make the introduction.
She mentioned Hannah’s developer research work and offered to connect you before your interviews.
Or ask
When an idea needs help
Start with the problem you are working on and find the people who discussed it with you. Check the date and wording of an offer before relying on it.
After someone helps
Record your next step and keep the follow-up connected to the exchange that prompted it.